Due to the digital nature of the products, Soundventor cannot and does not offer refunds if your account shows that the product has been downloaded. By purchasing and downloading any of the offered products, you acknowledge that you have read and understood the product description as well as all product requirements and prerequisites, and therefore agree with this Refund Policy.
Therefore all sales are considered final, except for the one and only exception in which you have purchased the product and have not downloaded it within 30 days of the purchase and want the order cancelled and refunded for some reason. In this case and in this case only, Soundventor offers possibility for a refund by contacting support within 30 days of purchase, but requires that the product has not yet been downloaded. Otherwise, as stated above, all sales are final.
To put it in terms that are simple to understand, unfortunately Soundventor cannot offer refunds if the product has been already downloaded, since dishonest people could take advantage of that by keeping both the product and the money.
This information is also included in the Terms & Conditions.